LAST UPDATED · 25 AUGUST 2026
This Privacy Policy explains how Elfine Footwear collects, uses and protects information when you visit elfinefootwear.com, contact us or place an order.
Information we collect
Depending on how you use the store, we may collect your name, email address, phone number, billing and delivery address, order details, product preferences, customer-service messages, device information, IP address, browser data and website activity.
How we use information
- Process, confirm, deliver and support orders.
- Communicate about payments, delivery, exchanges and customer service.
- Operate, secure and improve our website and shopping experience.
- Prevent fraud, misuse and unauthorised activity.
- Send marketing messages where you have subscribed or otherwise permitted them.
- Meet accounting, legal and regulatory requirements.
Payments and service providers
Payments and ecommerce services may be handled by Shopify and connected payment, courier, analytics, hosting or communication providers. These providers process information only as needed to deliver their services and according to their own privacy practices. Elfine does not receive your complete card number from a secure payment processor.
Cookies and analytics
Our store may use cookies and similar technologies to remember preferences, maintain your cart, understand site performance and support relevant marketing. You can manage cookies through your browser, although disabling some cookies may affect store functionality.
Sharing and disclosure
We do not sell your personal information. We may share necessary information with service providers, professional advisers, authorities where legally required, or parties involved in a legitimate business reorganisation.
Data retention and security
Information is retained only for as long as reasonably necessary for orders, support, legal obligations, dispute resolution and business records. We use reasonable safeguards, but no internet service can guarantee absolute security.
Your choices
You may request access, correction or deletion of eligible personal information, or unsubscribe from marketing communications. Some records may need to be retained for legal or operational reasons.
Contact
For privacy questions or requests, email info.elfine@gmail.com with the subject “Privacy Request”.