Returns & Exchanges

CUSTOMER CARE

We want every Elfine pair to feel right. Eligible items may be requested for exchange within 7 calendar days of delivery.

Exchange eligibility

• The footwear must be unworn, unwashed and free from marks, odour or damage.
• The original box, tags, protective wrapping and accessories must be returned in saleable condition.
• Proof of purchase and the order number are required.
• Exchange approval is subject to inspection and stock availability.

Items not eligible

Items showing wear, sole marks, stains, damage caused after delivery, altered packaging or missing accessories cannot be accepted. Promotional, clearance or specially marked final-sale items may be excluded unless the item arrived faulty or incorrect.

How to request an exchange

1. Contact Elfine within 7 calendar days of delivery.
2. Share your order number, reason for exchange and clear photographs of the pair and packaging.
3. Wait for confirmation and return instructions before sending the parcel.

Delivery costs and refunds

For change-of-mind or sizing exchanges, courier costs may be payable by the customer. If Elfine sent an incorrect or verified faulty item, we will provide the appropriate resolution. Cash refunds are not generally offered for change-of-mind purchases; approved resolutions may include exchange, replacement or store credit.