Shipping & Delivery

CUSTOMER CARE

We deliver Elfine orders across Pakistan and keep the process clear from order confirmation to arrival.

Order confirmation

After your order is placed, our team may contact you to confirm the order, delivery details or size selection. Please provide an active phone number and complete address, including city and any nearby landmark that helps the courier.

Processing and delivery

Orders are prepared after confirmation. Estimated delivery timing is provided during order processing and may vary by city, courier operations, public holidays, weather or other circumstances outside our control.

• Delivery is available across serviceable locations in Pakistan.
• Any delivery charges are shown during checkout or communicated before dispatch.
• Orders containing multiple items may occasionally arrive in separate parcels.
• Please inspect the parcel packaging before accepting delivery.

Tracking and support

When tracking is available, details are shared using the contact information submitted with the order. If your order appears delayed, contact us with your name, phone number and order number.

Incorrect address or missed delivery

Elfine cannot guarantee delivery where contact information is incomplete or incorrect. Re-delivery costs caused by an incorrect address, repeated missed attempts or refusal may be payable by the customer.